Frequently asked questions

What is Avelle Care?

Avelle Care provides personalised one-on-one support to help individuals live more independently and confidently, both at home and in the community.
What makes Avelle Care different?

At Avelle Care, we focus on truly personalised support, not a one-size-fits-all approach. We take the time to understand each individual’s needs, preferences, and goals, so support feels natural, comfortable, and empowering.

Our focus is on building genuine relationships, encouraging independence and helping people feel confident in their everyday lives. We’re not just here to provide support but we’re here to make a real difference.
Is Avelle Care a registered provider?

Avelle Care is not currently a registered NDIS provider. We work with plan-managed and self-managed participants, allowing us offer flexible, personalised support without limitations.
What areas do you service?

We currently provide support services across Sydney and surrounding areas.

If you’re unsure whether we cover your location, feel free to reach out - we’re always happy to help.
How do I get support?

Getting started is easy. Simply fill out our enquiry form and our team will respond as soon as possible, because we know how important it is to get the right support quickly.

If you have any questions, feel free to contact us directly email: avellecare.au@gmail.com or 0410 106 641
Do you provide transport?

Yes, we can support you with transport to appointments, daily activities, and community outings where needed.
What funding can I use for support?

You can use your NDIS funding, including Core Supports and Capacity Building. We also accept private funding.
Can I choose or change my support worker?

Yes, we do our best to match you with a support worker who suits your needs, preferences, and personality. If at any time you feel the match isn’t right, you’re always welcome to request a change. Your comfort and confidence are our priority, and we’ll work with you to find the right fit.
How do I pay for support?

Once a support booking has been completed, we will issue an invoice.

For self-managed participants, the invoice will be sent directly to your nominated email.

For plan-managed participants, the invoice will be sent to your plan manager for processing.

If you have any questions, feel free to contact us at avellecare.au@gmail.com
What kind of support does Avelle Care provide?

We provide personalised 1:1 support to help individuals live more independently and confidently. This can include:

• Community access and social activities (e.g. playgrounds, cinemas, cafes, walking, shopping for food)

• Everyday support and companionship (e.g. daily routines, meal prep, spending time together at home)

• Building confidence and life skills (e.g. communication, independence, achieving personal goals)


Whether it’s getting out into the community, staying active, or simply having the right support by your side — we tailor everything to each individual.
What is your pricing guide?

Our pricing follows the current NDIS pricing arrangements and guidelines. This means our rates are aligned with industry standards, with no hidden fees - clear, fair and transparent. If you have any questions about pricing or your specific situation, feel free to reach out to us anytime.
Is there a minimum booking time?

Yes, we have a minimum booking time of 3 hours. This allows both the participant and support worker to make the most of their time together and create a more meaningful, consistent experience.
How do you verify your support workers?

We carefully select all of our support workers to ensure they meet high standards of safety and care.

This includes:

• Valid driver’s licence

• National Police Check

• Working With Children Check

• Current car registration and insurance

Many of our support workers also hold additional qualifications such as First Aid, CPR, and specialised training where required.
How do I become a support worker?

We’re always looking for caring, reliable support workers who are passionate about making a difference. To apply, simply complete our application form and our team will be in touch. If your experience and values align with Avelle Care, we’ll guide you through the next steps. For any questions, feel free to contact us at avellecare.au@gmail.com.